Administrative Billings and Collections (ABCO)

Agency submits a corrected T&A Time and Attendance, Supplemental T&A Time and Attendance, Form NFC-29, or an NOAC.

Non-Applicable

As needed

Non-Applicable

Processes Payroll Thursday and Friday of week 1 of the following pay period.

3-10 business days (depending upon payroll cycle)

Non-Applicable

Retrieves payroll file on the first business day of the week following payroll processing. A receivable record is created.

1 business day

Processes a T&A placing the employee in pay status or NOAC to separate the employee. Late processing of an NOAC delays the bill collections process.

Non-Applicable

1-16 business days (depending upon payroll cycle)

Non-Applicable

Produces Form NFC-1100 and the debtor package to mail on the 1st, 8th, 16th, and 24th of the month.

Note: Form NFC-1100TR is generated for Treasury Department employees.

1-16 business days (depending upon the payroll and billing cycles)

Non-Applicable

Agency's copy is loaded to the RPCT Reporting Center.

Note: Form NFC-1100TR is generated for Treasury Department employees.

1 business day

Retrieves forms from the RPCT and reviews debt for accuracy and distributes the debtor package to the employee. Approves and signs repayment agreement or hardship request submitted by the employee. Informs NFC of the terms of the agreement using one of the following methods:

• Enter via Customer Service Portal (CSP)
• Call NCC at 855-632-4468
• Mail to:
  USDA/OCFO/NFC/GESD/GICD/DMSB
  P.O. Box 61765
  New Orleans, LA 70161

Non-Applicable

2-3 business days

Non-Applicable

Receives terms of the repayment agreement from the Agency and updates the accounts receivable record in ABCO.

Processes collections from the debtor and posts to the accounts receivable record.

If the payment is missed or is partially paid, a missed or partial payment notice will be sent to the employee, allowing 30 more days of due process. These notices are only sent to the employee one time.

If the missed payment plus the current payment is not received within 30 days of the notice date, the debt will be referred to the Treasury Offset Program (TOP), Treasury Cross Servicing Next Generation (CSNG), and Credit Bureaus (CB) for further collection activity.

If a repayment agreement is not entered into or paid-in-full by the 31st day, the debt will be deemed delinquent and will be referred to TOP and CSNG, and CB for further collection activity.

Note: Employees who do not enter into a repayment agreement will not receive a missed or partial payment notice.

31-50 business days

Non-Applicable

Non-Applicable

Note: If an employee separates from service with an outstanding debt and if a lump sum payment is available, the lump sum will be offset and applied to the outstanding balance.

Non-Applicable

Non-Applicable

See Process Flow: Transfer of Delinquent Debt to TOP, CSNG, and CB.

Non-Applicable