Refund by Electronic Funds Transfer

Adjustment Processing debt is collected. Agency is requesting a refund by direct deposit.

Agency Responsibilities	NFC Responsibilities	Estimated Timeframes
Requests a refund on debt collection, as needed.	Non-Applicable	Non-Applicable
Non-Applicable	Researches, processes paperwork, and submits refund request to the Payment Certification and Recertification Reconciliation Branch (PCRRB).	2 business days
Non-Applicable	Processes refund in PCRRB, within 2 business days, and sends funds to the bank daily. Note: If the request is received by 10 a.m. central time, the refund will be deposited in the employee's account by the next business day.	2 business days

Agency Responsibilities

NFC Responsibilities

Estimated Timeframes

Requests a refund on debt collection, as needed.

Non-Applicable

Researches, processes paperwork, and submits refund request to the Payment Certification and Recertification Reconciliation Branch (PCRRB).

2 business days

Non-Applicable

Processes refund in PCRRB, within 2 business days, and sends funds to the bank daily.

Note: If the request is received by 10 a.m. central time, the refund will be deposited in the employee's account by the next business day.

2 business days

Note: The above timeframe is an estimate. Actual days may vary depending upon complexity, accuracy, and completeness of information received and other factors outside of either party's control.

Administrative Billings and Collections (ABCO)

Refund by Electronic Funds Transfer

See Also