Processing of Delinquent Debt for a Deceased Employee

Delinquent Adjustment Processing debt for a deceased employee.

Agency Responsibilities	NFC Responsibilities	Estimated Timeframes
Processes NOAC to separate the deceased employee. Note: Late processing of NOAC may require an adjustment by NFC. In addition, processing a late NOAC delays the billing process.	Non-Applicable	15 business days
Non-Applicable	Produces a debt through ABCO after PAYE processes and updates NOAC. Researches and verifies the Retirement Coverage code (14 days for receivable to be created and 11 days to research and adjust the debt).	25 business days
Non-Applicable	Contacts Agency for authorization to pursue collection of debt or to waive debt for deceased employee. Note: An untimely decision could lead to assessment of erroneous finance charges requiring adjustment by NFC. This also can delay the collection process and cause the debt to be excessively delinquent.	5 business days
Agency authorizes or denies debt waiver for deceased employee and notifies NFC of their decision.	Non-Applicable	20 business days
Non-Applicable	Updates the account with a Hold (HO) code, if authorized, and forwards debtor package to the waiver and cancellation group.	5 business days.
Non-Applicable	Mails copy of the debtor package to the deceased's address, if waiver is denied.	5 business days
Non-Applicable	Sends the debt record to TOP, if debt is not paid after due process, within 30 calendar days for the employee's estate to pay the debt and a 30 additional calendar days grace period is given after the missing payment step is processed. See workflow titled: Transfer of Delinquent Debt to TOP, CSNG, and CB.	30 through 60 business days

Note: The above timeframe is an estimate. Actual days may vary depending upon complexity, accuracy, and completeness of information received and other factors outside of either party's control.

Administrative Billings and Collections (ABCO)

Processing of Delinquent Debt for a Deceased Employee

See Also