Quick Service Request

Quick Service Request (QSR) is the first option on the SPPS Special Payroll Processing System Main Menu. This option provides a menu of the options that are used to add, change, delete, query, and update a QSR Quick Service Request record.

A QSR Quick Service Request is used to provide salary payment when an employee is not paid through the automated PPS Payroll/Personnel System or manual payment process, due to:

• Late personnel action (i.e, expired not to exceed (NTE) date), late accession processing, or other personnel problems
• No check mailing address
• An Agency in the middle of performing cancelation and correction actions to correct erroneous data in EmpowHR, EPIC Web, or FESI
• Late or missing Time and Attendance (T&A) Report

Agency personnel offices initiate QSR Quick Service Requests if it is determined that an employee has not been paid. This determination can be made by querying the Information/Research Inquiry System (IRIS) or the Payroll/Personnel Inquiry System (PINQ) as early as the Monday prior to the Thursday payday for payments being made through the automated PPS Payroll/Personnel System. For more information, see the IRIS Payroll/Personnel Inquiry System and/or the PINQ Payroll/Personnel Inquiry System procedures. An inquiry can be made on the manual payment process through DOTSE Document Tracking System External. If DOTSE has a record for the same pay period, SPPS will not allow processing. In these cases, the pay period number can temporarily be changed in DOTSE to allow processing. For detailed information, see the Document Tracking System (DOTSE Document Tracking System External) procedure manual located under the Manual Pay Processing publication category on the Publications page of the NFC Web site.

There are three situations when SPPS Special Payroll Processing System cannot be used for a QSR Quick Service Request payment:

• Employee is terminated
• Payment has already been made through the automated PPS Payroll/Personnel System or manual payment process
• Employee was not paid for a prior pay period but has since received a payment for a subsequent pay period

The QSR Quick Service Request option is designed for entering data for the current processing pay period and three consecutive prior pay periods. Only one QSR Quick Service Request record can be processed for a single pay period.

Users should enter QSR Quick Service Request data based on criteria established by the Agency personnel office. SPPS Special Payroll Processing System processes the QSR Quick Service Request payment for the specified pay period. With the certification of the QSR payment, the system automatically generates a receipt account (RA) for collection, which is set at 100% from the next system payment.

Note: A T&A Time and Attendance must be transmitted immediately for each employee and for each pay period that a QSR Quick Service Request payment is made. The RA receipt account is reversed after processing of the T&A Time and Attendance(s) that satisfies the established RA receipt account amount. If a T&A Time and Attendance is not transmitted before the processing of the following pay period, the payment will be collected against the T&A Time and Attendance transmitted for the current processing pay period.

Inquiry regarding RA receipt account data can be viewed on IRIS Internal Revenue Service, Program 114, Receipt Accounts. Inquiries regarding the QSR Quick Service Request payment data can be made through the History Inquiry option and DOTSE Document Tracking System External.

If a QSR Quick Service Request is entered for the current processing pay period on the first Monday through Thursday, SPPS Special Payroll Processing System waits until the first Friday of the pay period to issue the payment.

QSR Quick Service Request records are maintained for 27 pay periods in the history file which is accessed through the inquiry function. After one year, the records are converted to microfiche and retained for six years. QSR Quick Service Request information no longer displaying in SPPS Special Payroll Processing System can be viewed in DOTSE Document Tracking System External. To receive information on data not in DOTSE Document Tracking System External, enter a Form AD-354, Request for Information, in the Inquiry Information option on DOTSE Document Tracking System External.

To Access the QSR Menu Screen:

1. Type 1 at the Select (1-3) prompt on the SPPS Main Menu.
2. Press Enter. The QSR Menu Screen is displayed showing three options.

   

Below is a brief description of each option.

• New Request (Add, Change, or Delete) - Used to add a QSR Quick Service Request or change/delete an existing QSR Quick Service Request record.
• History Inquiry - Used to query (view) a paid QSR Quick Service Request record for the current and 26 prior pay periods.
• Comment Update (NFC Use Only) - Used only by NFC National Finance Center employees to update the Explanation-Comments field. This data is displayed in the History Inquiry option.

To Select an Option From the QSR Menu Screen:

1. Type the option number at the Select Option (1-3) prompt.
2. Press Enter. The screen for the selected option is displayed.