Document Tracking System External (DOTSE)

Claim of Non-Receipt (DD/EFT)

Claim of Non-Receipt (DD/EFT) is option 5 on the DOTSE Main Menu screen. This option is used to record and trace a claim of non-receipt of a DD/EFT payment only.

Note: An inquiry record is required to use this option. This screen is completed by NFC and Agencies to complete the process for a DD/EFT transmission. Certain entries on this screen generate data on other DOTSE screens. Below is a synopsis of the process.

• The Agency enters the financial institution information.
• The Agency contacts the financial institution regarding the non-receipt.
• The financial institution verifies the transmission was/was not received.
• NFC verifies with the financial institution that the payment was not received.
• If an DD/EFT payment was not received, NFC enters Y (yes to recertify) in the OK to Recertify field. This entry generates P (process) in the Payment Status field of the SF 1166 - Second Check screen. Manual schedules are processed daily.
• NFC changes the payment status from P to D (disbursed) to disburse the payment. No changes to a recertified payment can be made once the payment is disbursed.
• If an DD/EFT payment was received, NFC enters N (no, do not recertify) in the OK to Recertify field.

This screen automatically displays with the message Found for DD/EFT recertified payments after the SF 1166 - Second Check screen is completed.

To select this option from the DOTSE menu, type in 5 at the Selection prompt and press Enter. The Claim of Non-Receipt DD/EFT screen is displayed.

Type the SSN at the Identification Number field and press Enter. If an inquiry record was not established, the message Not Found displays Press PF1 to return to the menu and select option 1 to begin the recertification process.

Instructions for adding new records, updating established records, and viewing established records are provided below. Unnumbered fields do not apply to a recertified payment.