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Resetting Security Questions

Reset Security Questions allows Agency ConnectHR Administrators to reset employee security questions.

To Reset Employee Security Questions:

  1. Select Manage Employees from the My Paycheck8 Administration menu on the Paycheck8 main menu page. The Employee Administration page is displayed.

    Employee Administration Page

  2. Complete the fields as instructed below. Users can search using last name, email address, or SSN.

    Field

    Instruction

    SSN

    Enter the employee's SSN.

    EmpowHRID

    Not applicable.

    First Name

    Optional

    Enter at least one letter of the employee's first name.

    Last Name

    Enter at least two letters of the employee's last name.

    Email Address

    Enter the employee's email address.

    User Name

    Enter the employee's user name.

    Employee Status

    Select the status of the employee. Valid values are Active, Inactive, and All Employees.

  3. Click Search. The Employee Administration page is displayed with the search results.

    Employee Administration Page with serach results

  4. Click Select next to the employee to be edited. The Employee Data tab is displayed with the Profile Administration menu.

    Employee Data Tab

  5. Select Reset Security Questions from the Profile Administration menu. The Reset Security Questions option is displayed.

    Reset Security Questions Option

  6. Select the employee's email address.
  7. Click Reset Security Questions. The Security questions reset success message is displayed, and the employee will receive an email of the change. Upon logging in, the employee will be prompted to enter new security questions.

    Security Questions Reset Success Message

See Also

Managing Employees

Viewing Profiles

Resetting Passwords

Viewing Employee Contact Information

Editing User Roles

Changing User Account Status