Employee Personal Page (EPP)

Change Two-Step Authentication

The Change Two-Step Authentication option allows the user to change their two-step authentication.

To Change the Two-Step Authentication:

1. On the EPP Employee Personal Page Home page (with Preferences folder expanded), select Change Two-Step Authentication. The Change Two-Step Authentication page is displayed.

   

2. Select the Reset Security button. The Change Two-Step Authentication - Verification Code page is displayed.

   Note: A verification code is sent to the email of record (check your work email and personal email if unsure which was used).

   

3. Enter the verification code.
4. Select the Submit button. The Two-Step Authentication, Choose an Option page is displayed.

   

5. On the Two-Step Authentication page, choose an option to verify your access.

   Valid values are:

   Option	Description
   Text Message (SMS)	Select this radio button if you would like to receive the authentication verification code in the form of a text message (SMS). The message will provide a verification code. Select the Continue button. The Two-Step Authentication Phone Number page is displayed.
   Authentication Application	Select this radio button if you would like to use the Authentication Application. Select the Continue button. The Two-Step Authentication App page is displayed.
   Phone Call	Select this radio button if you would like to receive the Authentication verification code via an automated phone call. Select the Continue button. The Two-Step Authentication App page is displayed.

To Utilize the Text Message (SMS) Option:

To utilize the text message option the user will have to provide a United State (US) telephone number. Each time you log in to your account with your password, a one-time-use code via text message will be sent to your verified phone number.

Note: If you are outside of the US, you must use the Authentication application option.

1. Enter your phone number in the Phone Number field.

   Note: The phone number must be able to accept text messages (SMS). If you have lost your phone or changed your phone number, please refer to the EPP Preferences menu option for guidance.

2. Select the Submit button. The Two-Step Authentication (with Verification Code) page is displayed.

   

3. Enter the verification code received via text message (SMS) in the Verification Code field.

   Note: If you do not receive the code within 10 minutes, select Resend code.

4. Select the Submit button. You will receive a text message on your phone confirming 2-Factor enabled.

   Your two-step authentication has been updated and you are now logged into EPP Employee Personal Page.

To Utilize the Authentication Application Option:

The Authentication applications generate security codes without requiring internet connection or mobile service. User will need to download an authentication app to your computer or phone.

1. On your phone, open your Authentication app. The Two-Step Authentication (Key Code or Scan Code) page is displayed.

   

2. Enter or copy the key code from the app into the space provided under item number 3.

   OR

   Scan the code.

3. Select the Submit button. You will receive a message the EPP verification code 2-Step Authentication is enabled.

   Your two-step authentication has been updated and you are now logged in to EPP Employee Personal Page.

To Utilize the Phone Call Option:

To utilize the phone call option you will have to provide a U.S. telephone number. Each time you log in to your account with your password, a one-time-use code will be sent to your verified phone number via an automated phone call.

Note: If you are outside of the U.S., you must use the Authentication application option.

1. Enter your phone number in the Phone Number field.
2. Select the Submit button. The Two-Step Authentication (verification code) page is displayed. You will receive an automated phone call providing a verification code.

   

   Note: If you do not receive the code within 10 minutes, select Resend Code.

3. Enter the verification code provided in the Verification Code field.
4. Select the Submit button. The My EPP Main Menu page is displayed.

   Note: By selecting the Phone Call option to receive the verification code, each time you log in to your account, a one-time-use code will be sent via an automated phone call to the verified phone number. Enter the code to access your account. Message and data rates may apply.

   To change the selected two-factor authentication option to another option, go to Preferences, and select Change Two-Step Authentication.