Document Tracking System External (DOTSE)

Updating an Inquiry for a Recertification Record

To update a recertification record, type 1 at the DOTSE Main Menu screen and press Enter to display the Inquiry Information screen . Type the SSN at the Identification Number field on the Inquiry Information screen. Press Enter. A completed Inquiry Information screen is displayed with the function message Found.

To update the record, press PF2. The function message changes to Update. Type the new data using the instructions under Adding Inquiry Information for a Recertification Record. All fields can be updated except the Identification Number, Reply Time, and Date Due.

After typing the data, press Enter. If no errors are found, the record is updated and the function message changes to Found to confirm that the record was updated.

Note: No updates can be made after a recertified payment is disbursed.

To update supplemental inquiry information, press PF7 at the Inquiry Information screen. The Supplemental Inquiry Information screen is displayed. The function message changes to Found and the selected record is displayed. To update the record, press PF2. The message changes to Update. Type the new data using the instructions under Adding Inquiry Information for a Recertification Record. Only the Description of Inquiry and Summary of Result fields can be updated. If you need to update the information on the Additional Remarks screen, press PF8 twice to display this screen.

After typing the data, press Enter. If no errors are found, the record is updated and the message changes to Found to confirm that the record was updated.

To perform other processing tasks, press the appropriate PF key. To exit, press Clear.