CLER for Carriers

Viewing a Personnel Office Contact Record

The View function allows users to view personnel office contact records.

To View a Personnel Office Contact Record:

1. Select the Payroll Office tab at the top of the CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System Main Menu.

   

2. The Payroll Office Main Page is displayed.

   

3. Select Contacts on the Payroll Office Main Page. The Contacts Main Page is displayed with the Payroll Office Contacts and Personnel Office Contacts options.

   

4. Click the Personnel Office Contacts link on the Contacts Main Page to display the Personnel Office Contacts page.

   

5. Complete the fields on the Personnel Office Contacts page and click Submit.

   OR

   Click Reset to clear all data entered.

   Field	Instruction/Description
   Payroll Office ID	Optional, alphanumeric, 8 position Enter the payroll office identification number.
   Personnel Office ID	Optional, alphanumeric, 4 positions Enter the personnel office identification (POI) number.
   Type	Optional Select either General for an administrative contact or Technical for a technical contact from the drop-down menu. The Type code indicates whether the payroll office contact is an administrative contact or a technical contact.
   Display	Optional, default Defaults to All display option. Allows users to display search results by the options listed below. To choose a display option, select the radio button next to one of the following values: All - Displays all contacts for the payroll office ID and type code entered. Active - Displays active contacts for the payroll office ID and type code entered. Inactive - Displays inactive contacts for the payroll office ID and type code entered.
   Order By	Optional, default Defaults to the ID sort option. This field allows users to sort search results by the options listed below. To choose a sort option, select the radio button next to one of the following values: ID - Search by payroll office identification number. POI - Search by personnel office identification number. Type - Search by type code.

6. The Personnel Office Contacts Search Results page is displayed.

   

   Field	Description
   ID	System generated Displays the payroll office identification number.
   POI	System generated Displays the POI number. Note: The Other ID field is displayed in lieu of this field when 24900002, 24900003, or 160099XX is entered in the Payroll Office ID field on the Payroll Discrepancy Listing page.
   Type	System generated Displays General type code to indicate that the payroll office contact holds an administrative position. Displays Technical type code to indicate that the payroll office contact holds a technical position.
   Status	System generated Displays active to indicate that the record has been activated in CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System. Displays inactive to indicate that the record has been inactivated in CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System.
   Name	System generated Displays the name of the personnel office contact.
   Phone	System generated Displays the carrier contact's telephone number.
   Email	System generated Displays the personnel office contact’s email address.

7. Click View next to the applicable record. The Personnel Office Contacts View page is displayed.

   Note: To view another record, click your browser’s Back button to return to the Personnel Office Contacts Search Results page. Click View next to the applicable record.

   

   Field	Description
   Payroll Office ID	System generated Displays the payroll office identification number.
   Personnel Office ID	System generated Displays the personnel office identification number.
   Type	System generated Displays General type code to indicate that the payroll office contact holds an administrative position. Displays Technical type code to indicate that the payroll office contact holds a technical position.
   Role	System generated Displays the title, position, etc., of the payroll office contact/personnel office contact/carrier contact/carrier plan contact.
   Name	System generated Displays the name of the personnel office contact.
   Address Line 1	System generated Displays the first line of the personnel office contact’s street or post office box address.
   Address Line 2	System generated Displays the second line of the personnel office contact’s street or post office box address.
   Address Line 3	System generated Displays the third line of the personnel office contact’s street or post office box address.
   City	System generated Displays the name of the personnel office contact’s city. Note: If the address is an overseas military address, this field displays FPO for fleet post office or APO for army post office in lieu of the city.
   State	System generated Displays the personnel office contact’s State, U.S. territory, or overseas military abbreviation. For a list and descriptions of State, U.S. territory, and overseas military abbreviations, State, U.S. Territory, and Overseas Military Abbreviations Table.
   Zip	System generated Displays the personnel office contact’s ZIP Code.
   Foreign Country	System generated Displays the personnel office contact’s country code. For a list and descriptions of country codes, see Country Codes Table.
   Phone Number	System generated Displays the carrier plan contact's telephone number.
   Fax Number	System generated Displays the personnel office contact’s fax number.
   Email Address	System generated Displays the personnel office contact’s email address.
   Remarks	System generated Displays the remarks about this record.
   Last Changed ID	System generated Displays the user ID number of the individual who made the most recent change to the record.
   Last Changed Date	System generated Displays the date of the most recent change.
   Last Changed Time	System generated Displays the time of the most recent change.