Contact Type Field Instruction
Contact Type
Type the code that indicates the type of contact. Valid values are identified below. Required field, two numeric positions.
- Recertification. Individuals of an Agency who authorize NCC personnel to process recertified payments.
- Table Management Updates. Individuals authorized by the Agency to update TMGT tables.
- Time and Attendance (T&A) Inquiry Contacts by Department, Agency, and POI. Individuals who are authorized to contact the NCC for T&A issues on behalf of employees. Authorized contacts are specified at the POI level. If the Department elects to provide contacts across a Department/Agency or Bureau, fill in for the POI.
- Payroll/Personnel Inquiry Contacts by Department/Agency. Individuals who are authorized to contact NCC for Payroll/Personnel System issues on behalf of employees within the associated Department/Agency (Bureau).
- Manual Payments. Individuals who are authorized to contact NCC regarding manual pay transactions and who are also designated approval to sign Block 19, Approval, Authorized Official’s Signature and Title, on the Form AD-343, Payroll Action Request. Authorized contacts are specified at the POI level. If the Department elects to provide contacts across a Department/Agency or Bureau, fill in for the POI.
- Federal Employees Health Benefits (FEHB), Centralized Enrollment Clearinghouse System (CLER) Inquiry Contacts by POI. Payroll office representatives who are designated as reconciliation contacts for a particular payroll office number in CLER.
- CLER Inquiry Contacts by Department/Agency. Program coordinators at the Office of Personnel Management who have global authorization for all payroll office data in CLER.
- Direct Premium Remittance System (DPRS) Inquiry Contacts by POI. No restrictions.
- Payroll/Personnel Inquiry Contacts by Department, Agency, and POI. Individuals who are authorized to contact the NCC for Payroll/Personnel System issues on behalf of employees. Authorized contacts are specified at the POI level.
- Administrative Billings and Collections System (ABCO) Hold for two Pay Periods Contacts by POI. Individuals within a Department/Agency (Bureau) who are authorized to contact the NCC to request a suspension of the collection of a debt for two pay periods on behalf of employees within the associated POI. This will result in the debt being placed on hold (HO) status.
- ABCO Hold for two-plus Pay Periods Contacts by POI. Individuals who within a Department/Agency (Bureau) are authorized to contact the NCC to request a suspension of the collection of a debt for two additional pay periods on behalf of employees within the associated POI. This will result in the debt being placed on hold (HO) status.
- ABCO Waivers Applied for/Hearings Contacts by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to request a suspension of the collection of a debt for five pay periods on behalf of employees within the associated POI because (1) a waiver has been applied for or (2) a hearing has been requested by the debtor. This will result in the debt being placed on a waiver applied for (WA) status or debt being placed on a hearing (HR) status.
- ABCO Waivers Approved Contacts by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit an approved waiver on a debt on behalf of employees within the associated POI. This will result in the debt being placed on a waiver processed (WP) status and waived.
- ABCO FEHB Cancellations Contacts by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests to cancel a FEHB debt on behalf of employees within the associated POI. This will result in the debt being placed on a cancelled (CA) status and cancelled.
- ABCO Adjustment Processing Section (ADJP) Cancellations Contacts by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests to cancel an ADJP debt on behalf of employees within the associated POI. This will result in the debt being placed on a CA status and cancelled.
- ABCO Financial Hardships Contacts by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests that authorized a financial hardship debt on behalf of employees within the associated POI.
- ABCO Inquiry for Form NFC-1100D, Notice of Intent to Offset Salary, Bills by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests regarding a salary overpayment bill on behalf of employees within the associated POI.
- ABCO Inquiry for Form NFC-937, Notice of Intent to Recover Past Due Health Benefits From Salary, Bills by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests regarding a FEHB bill on behalf of employees within the associated POI.
- ABCO Inquiry for Form NFC-631, Bill for Collection, Bills by POI. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests regarding a bill on behalf of separated employees within the associated POI.
- ABCO Global Inquiry Contacts by Department/Agency. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to modify any of the other ABCO Contact Types.
- Claims FEHB Debt Contacts. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to inquire about Claims-related FEHB bill on behalf of employees within the associated POI.
- Claims All Debts Other Than FEHB Contacts. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to inquire about Claims-related salary overpayment bill on behalf of employees within the associated POI.
- Claims Hold Contacts. Individuals within a Department/Agency (Bureau) who are authorized to contact the NCC to submit requests to suspend the collection of a debt that is in Claims on behalf of employees within the associated POI. This will result in the debt being placed on hold (HO) status.
- Claims Cancellations Contacts. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests to cancel a debt that is in Claims on behalf of employees within the associated POI. This will result in the debt being placed on a (CA) status and cancelled.
- Claims Waivers Contacts. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit a waiver applied for or an approved waiver on a debt that is in Claims on behalf of employees within the associated POI. This will result in the debt being placed on a waiver applied (WA) status or waiver processed (WP) status for an approved waiver.
- Claims Write-Offs. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit a request to write-off a debt that is in Claims on behalf of employees within the associated POI. This will result in the debt being written-off (WO) and charged to the Agency, placed on a (WO) status, and the balance adjusted to zero.
- Claims Financial Hardships. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to submit requests that authorize a financial hardship on a debt on behalf of employees within the associated POI.
- Claims Global Inquiry Contacts by Department/Agency. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to modify any of the other Claims Contact Types.
- Insight. Individuals of an Agency who within a Department/Agency (Bureau) are authorized to contact the NCC to inquire about Insight Enterprise Reporting.
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