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Retrieving/Resetting Forgotten Credentials

To Retrieve Forgotten User Name:

  1. Select Paycheck8 from the Application Launchpad. The Paycheck8 Login page is displayed.

    Paycheck8 Login Page

  2. Under Need assistance with credentials?, click Forgot Your User Name?. The Forgot Your User Name? page is displayed.

    Forgot Your User Name? Page

  3. Complete the Email Address field as follows:

    Field

    Instruction

    *Email Address

    Required

    Enter your email address.

  4. Click Continue. A system message is displayed stating that your User Name was sent to the email address entered.

    Email Sent Message

  5. Check email for Paycheck8 email containing user name.

    Email from Paycheck8

To Reset Forgotten Password:

  1. Select Paycheck8 from the Application Launchpad. The Paycheck8 Login page is displayed.

    Paycheck8 Login Page

  2. Under Need Assistance with credentials?, click Forgot Your Password?. The Forgot Your Password? page is displayed.

    Forgot Your Password? Page

  3. Complete the field as follows:

    Field

    Instruction

    *User Name

    Required

    Enter your Paycheck8 user name.

  4. Click Continue. The user's Security Questions are displayed.

    Forgot Your Password? Page - Security Questions

  5. Complete the fields as follows:

    Field

    Instruction

    *Answers 1 - 3

    Required

    Enter the answers to the security questions.

  6. Click Continue. The email address selection is displayed.

    Email Address Selection

  7. Select your email address.
  8. Click Continue. The temporary password sent message is displayed.

    Temporary Password Sent Message

  9. Check email for temporary password. Upon logging in to Paycheck8, you will be prompted to create a new password.

To Reset Forgotten Security Questions:

Security questions can only be reset by an Agency ConnectHR Administrator.

  1. Contact your Agency ConnectHR Administrator to request security questions reset. The Agency ConnectHR Administrator will request security questions reset and Paycheck8 will email the employee.
  2. Check email for reset confirmation.

    Security Questons Reset Email

  3. Log in to Paycheck8. The Complete Profile page will be displayed, and you will be required to select and answer new security questions.

    Complete Profile Page

  4. Click Save. The Paycheck8 main menu page will be displayed.

See Also

Getting Started in Paycheck8

Starting Paycheck8

Paycheck8 Alert Messages

Exiting Paycheck8

Paycheck8 Main Menu

Paycheck8 Navigating Features

Paycheck8 Drop-Down Lists