Troubleshooting

Below are some potential errors and solutions:

• Row already exists with the specified keys - If in the Create Action mode, this indicates that the record already exists in EmpowHR. Verify this result by logging into EmpowHR and navigating to the record. If the added record is correct, modify the Effective Date in the Excel CI workbook.
• No row exists for existing key - The record does not exist at Level 0. Add the data by using the Create Action mode.
• Not Authorized (90,6) - The user trying to access the CI from ExcelToCI does not have access to the CI. Make a formal request for the specific CI through the NFC Security Office.
• Add Ins menu is not available - The Add Ins button is not displayed. Enable macros to display the Add Ins button.
• No response on buttons on the Add Ins menu - The Add Ins menu options are grayed out. Make sure that your cursor is not in a data input cell.
• Access is denied - The user trying to access the CI from ExcelToCI does not have access to the CI. Make a formal request for the specific CI through the NFC Security Office.