Direct Premium Remittance System (DPRS)

Corrections

Note: Agencies must follow the existing DPRS process when correcting an existing account. The transfer process in DPRW will be phased in a later date.

In order to correct any registration for the original enrollee and/or dependent information, the registration cannot be certified in the mainframe. If the enrollee has been certified, follow the instructions below.

1. Correction processing is necessary when the erroneous information given on the SF 2809 or the SF 2810 affects a person's entitlement (e.g., errors in enrollee's name, SSN, family members, enrollment code, effective date, or similar errors). Depending on the type of error and who became aware of it, NFC either receives a completed SF 2809 or SF 2810 from the Agency for processing or NFC prepares and processes an SF 2809 or SF 2810 to correct the error. The SF 2809 or SF 2810 must be clearly labeled "correction," must include the enrollee's name and SSN; and should show the items to be corrected. The forms are processed and copies distributed as described in the appropriate sections above. Also, NFC will send each affected carrier the appropriate copy of the corrected SF 2809.
2. If the incorrect action was processed, the personnel office should send a corrected SF 2809 or SF 2810 to NFC indicating the erroneous information in the remarks field. (See
   SF 2809 and SF 2810 for corrections.) The enrollee's copy should be sent to the enrollee. NFC will perform the necessary actions to "void" the SF 2809 or SF 2810 action that was erroneously processed. NFC will generate the respective carrier's copy (under cover of the SF 2811, Transmittal and Summary Report to Carrier).

Responsibilities to Change/Cancel/Terminate an Enrollment

• Enrollee - Prepare SF 2809 and forward to NFC.
• NFC - Process or generate SF 2809/SF 2810 to accomplish change, cancelation, or termination.