CLER for NFC

Updating a Carrier Contact Record

The Update function allows users to update carrier contact records.

To Update a Carrier Plan Contact Record:

1. Select the Carrier tab at the top of the CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System Main Menu.
2. Select the Contacts option. The Contacts Main Page is displayed with the Carrier Contacts and Carrier Plan Contacts options.

   

3. Select the Carrier Contacts option. The Carrier Contacts page is displayed.

   

4. Complete the fields as follows:

   Field	Instruction/Description
   Carrier ID	Required, alphanumeric, 7 positions Enter the carrier identification code assigned by NFC National Finance Center’s CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System Operations and Reconciliation Unit.
   Type	Optional Select either General for an administrative contact or Technical for a technical contact from the drop-down menu. The Type code indicates whether the payroll office contact is an administrative contact or a technical contact.
   Display	Optional, default Defaults to the All display option. Allows users to display search results by the options listed below. To choose another type of option, select the radio button next to one of the following options: All - Displays all contacts for the payroll office ID and type code entered. Active - Displays active contacts for the payroll office ID and type code entered. Inactive - Displays inactive contacts for the payroll office ID and type code entered.
   Order By	Optional, default Defaults to the ID sort option. Allows users to sort search results by the options listed below. To choose another sort option, select the radio button next to one of the following options: ID - Search by identification number. Type - Search by type code.

5. Click Submit. The Carrier Contacts Search Results page is displayed.

   

   Field	Instruction/Description
   Carrier ID	System generated Displays the carrier identification code assigned by NFC National Finance Center's CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System Operations and Reconciliation Unit.
   Type	System generated Displays general type code to indicate that the payroll office contact holds an administrative position. Displays technical type code to indicate that the payroll office contact holds a technical position.
   Status	System generated. Displays active to indicate that the record has been activated in CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System. Displays inactive to indicate that the record has been inactivated in CLER Federal Employees Health Benefits, Centralized Enrollment Clearinghouse System.
   Name	System generated Displays the name of the carrier contact.
   Phone	System generated Displays the carrier contact's telephone number.
   Email Address	System generated Displays the carrier contact's email address.

6. Click Update next to the applicable record. The Carrier Contacts Update page is displayed.

   

7. Complete the applicable fields as follows:

   Field	Instruction/Description
   Carrier ID*	Required Select the carrier identification number from the drop-down menu.
   Type*	Required Select either General for an administrative contact or Technical for a technical contact from the drop-down menu. The Type code indicates whether the payroll office contact is an administrative contact or a technical contact.
   Role	Optional, alphanumeric, 40 positions maximum Enter the title, position, etc., of the carrier contact/carrier plan contact.
   Name	Optional, alphanumeric, 30 positions maximum Enter the name of the carrier contact.
   Address Line 1	Optional, alphanumeric, 40 positions maximum Enter the first line of the carrier contact’s street or post office box address.
   Address Line 2	Optional, alphanumeric, 40 positions maximum Enter the second line of the carrier contact’s street or post office box address.
   Address Line 3	Optional, alphanumeric, 40 positions maximum Enter the third line of the carrier contact’s street or post office box address.
   City	Optional, alphanumeric, 25 positions maximum Enter the name of the carrier contact’s city.
   State	Optional Select the payroll office’s, carriers, carrier contact's, or carrier plan contact's State, U.S. territory, or overseas military abbreviation from the drop-down menu. For a list and descriptions of State, U.S. territory, and overseas military abbreviations, see State, U.S. Territory, and Overseas Military Abbreviations Table.
   Zip	Optional, alphanumeric, 11 positions Enter the carrier plan contact’s ZIP Code.
   Foreign Country	Optional Select the carrier contact’s country code from the drop-down menu. For a list and descriptions of country codes, see Country Codes Table.
   Phone Number	Optional, alphanumeric, 25 positions Enter the carrier contact’s telephone number.
   Fax Number	Optional, alphanumeric, 25 positions Enter the carrier contact’s fax number.
   Email Address	Optional, alphanumeric, 60 positions Enter the carrier contact’s email address.
   Remarks	Optional, alphanumeric, 80 positions maximum Enter remarks about this record.

8. Click Update Record. If no errors occur, a pop up message is displayed to confirm the record has been updated.
9. Click OK to close the pop up.

   Note: To update another record, click Cancel to return to the Carrier Contacts Search Results page. Click Update next to the applicable record.