Administrative Billings and Collections (ABCO)

Security Access

Agencies must request access for each of the following through their Agency Security Officer (ASO):

• ABCOINQ Administrative Billings and Collections Inquiry System - Allows authorized personnel to research debtor account information for non-delinquent debts.
• ABCOINQ Administrative Billings and Collections Inquiry System Claims Screens - Allows authorized personnel to research debtor account information for delinquent and non-delinquent debts.

  With ABCOINQ Administrative Billings and Collections Inquiry System Claims Screens Access, the online debtor-account information is augmented by giving access to four additional screens unique to delinquent debts. Some of the specific additional elements this allows Agencies to view are:

  • Initial Claim Amount
  • Dates that time - sensitive events happened; dates of additional referral or transfer; dates that any applicable repayment agreements were made; or other events that changed the nature or the course of action in the collection process
  • Indication that the Claim was reported to the Credit Bureaus
  • Date TOP and Cross Servicing use as the notification date
  • Collection and adjustment records received from TOP and Cross Servicing
  • Changes to amounts in TOP: Add, Increased, Decreased, Updated
  • The Status of the Claims: OPEN, PAID, CANCEL, WRITEOFF
• Insight - Allows authorized personnel to create and/or review Insight reports Leave period
  • Includes only non-sensitive ABCO information.
  • ABCO Administrative Billings and Collections System Claims - Includes both non-sensitive ABCO and Claims Information.

For detailed information on using ABCOINQ Claims Screens Access, refer to the topic ABCO Claims Information Inquiry Screens.