Change in FEHB Open Season Declaration in EPP Annual Reminder

Reference Number: NFC-23-1697113899
Published: October 31, 2023
Effective: Pay Period 23, 2023


If an employee makes a Federal Employees Health Benefits (FEHB) open season change in the Employee Personal Page (EPP) and notifies the Agency that they have changed their mind on the FEHB enrollment code selection made in EPP, the Agency must delete the action from the Web-based Entry, Processing, Inquiry, and Correction System (EPIC Web), EmpowHR, or the Agency's
Front-End System Interface (FESI).

Note: The Agency's human resources (HR) Office must notify the National Finance Center's (NFC) benefits processing section of the change via ServiceNow. Failure to notify NFC may result in the insurance carrier enrolling the employee in the incorrect plan.


If an employee makes a FEHB open season change in EPP, and decides the change is incorrect or unnecessary, the employee must notify their Agency of the change.

Agencies must void the open season change in EPIC Web, EmpowHR, or FESI and submit a ServiceNow ticket to inform NFC so that NFC can notify the insurance carrier.

To Submit a Void of FEHB Open Season Change:

  1. Connect to the NFC web site.
  2. Select the Contact Us link.
  3. Select HR/Payroll Help.
  4. For Federated users, select the Log into Console (eAuth) button to log into the ServiceNow Customer Service Portal.


    For Non-Federated users, select the Log into Console button to log into the ServiceNow Customer Service Portal.

  5. Select Requests Items/Services, under the How can we help you? Incidents and Requests section. The Service Catalog List is displayed.
  6. Select Benefits Processing- FEHB/TSP/Intl'lOrg.
  7. Select Submit an FEHB Request.
  8. Select Open Season.
  9. Enter the information to void the incorrect FEHB enrollment code.

Note: All enrollments are sent daily by NFC to the carrier. If a ServiceNow ticket is not submitted by the Agency to void the incorrect open season change, the employee will be enrolled in both the correct and incorrect plans.


For questions about NFC processing, authorized Servicing Personnel Office representatives should contact the NFC Contact Center at 1-855-NFC-4GOV (1-855-632-4468) or via the customer service portal at ServiceNow Portal for Federated Users and at ServiceNow Portal for Non-Federated Users.