NCC Menu

Reference Number: NFC-23-1696536533
Published: October 16, 2023
Effective: Pay Period 21, 2023


The menu that callers receive when contacting the National Finance Center’s Call Center (NCC) is being updated.


The menu has been reordered to better assist callers in selecting the option that matches their authority level. This change is intended to improve the customer experience by reducing redirections that occur when callers select options available only to authorized Agency contacts.

As a reminder, Agency contacts must be listed in the Table Management System (TMGT) Table 063, Department/Agency/Bureau Contact, to have their inquiry processed by the NCC. These authorized Agency contacts are then directed only to those areas authorized to assist them.

New NCC Menu Options

Following are the new NCC menu options:

Updating Table 063

Agency representatives with the authority to update can enter the Department/Agency/Bureau contact information in TMGT. Agency representatives desiring update authority to TMGT 063 may contact their Agency's security officer. Agencies that do not have representatives with update authority may submit the TMGT update request via ServiceNow.

Note: A copy of the appropriate screen print containing the data to be added to Table 063 should be included with the request.


For questions about NFC processing, authorized Servicing Personnel Office representatives should contact the NFC Contact Center at 1-855-NFC-4GOV (1-855-632-4468) or via the customer service portal at ServiceNow Portal for Federated Users and at ServiceNow Portal for Non-Federated Users.